SECONDARY RESEARCH
A thorough secondary research was conducted focusing on sections like Existing Queer experiences, Surgeries and Medical Procedures, Target Audience, Laws, Transitioning, Risks, Healthcare, Positive Effects of Gender Affirming Care.
Morphosis
Industry: Queer Health
Role: Product Designer
A transition navigation application for queer individuals to help them through the process of transitioning.
Queer Health
Design Thinking
Community
METHODOLOGY
A combination of design thinking and co-design was applied in Morphosis due to its highly sensitive and ever-changing nature. This is based on the Design Thinking Diagram (NNGroup, 2016) where six phases like Empathise, Define, Ideate, Prototype, andTest.
PRIMARY RESEARCH & ANALYSIS
To understand user needs and gaps in the system, a semi-structured interview was conducted with 10 queer individuals which helped define challenges, organise insights into Affinity Diagram, User Personas, Customer Journey Maps, and Service Blueprint
Challenge #1
Emotional Overwhelm
and Isolation
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Idea #1
Community for Inclusivity
and emotional wellbeing
Challenge #3
Fragmented and
Outdated Information
Idea #3
Relevant and Updated
Resource Hub
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Challenge #2
Lack of non-linear
transition journey tracking
Idea #2
Flexible Transition
Timeline
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"How might we improve the process of gender transitioning so that people of the LGBTQIA+ community have more credible resources and better planning and reduced confusion and anxiety with outdated resources?"
LO FI WIREFRAMES & DESIGN SYSTEM
HI FI WIREFRAMES & USABILITY TEST
The Hi Fi Wireframes were created in 2 iterations, where features such as Adding Goals, Creating Your timeline, Community, Maps and more were illustrated and tested with the target audience, producing a 91.43% success rate.
